Job Advertisement: Experienced Call Center Agent
Are you a seasoned Call Center Agent with a passion for customer service excellence? We're seeking a dedicated individual to join our dynamic team. If you thrive in a fast-paced environment, excel at multitasking, and have a minimum of 3 years of experience in a similar role, we want to hear from you!
Position: English Speaking Call Center Agent
Location: [Al Khuwair, Muscat]
Type: Full-time
Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions.
- Demonstrate empathy and patience while dealing with customer concerns or complaints.
- Collaborate with team members to achieve performance targets and uphold service level agreements.
Requirements:
- Minimum of 3 years of experience in a call center or customer service environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a high-pressure environment.
- Flexibility to work after standard business hours and weekends.
- Willingness to assist with errands and additional duties as needed.
If you're ready to take the next step in your career and join a team committed to excellence, apply now! Please submit your resume and cover letter detailing your relevant experience and why you're the ideal candidate for this position to the following email address:
[email protected]
We look forward to hearing from you!
