Job Overview:
The Call Center Agent plays a key role in managing both inbound and outbound calls, responding to customer inquiries, and ensuring a high level of customer satisfaction and engagement.
Key Responsibilities:
Engage with customers via direct phone calls to present and promote the company’s services.
Schedule meetings with potential clients to generate new business opportunities.
Conduct research to identify and reach out to prospective clients through online platforms.
Promote the company’s services via social media channels and available digital platforms.
Follow up with existing clients to ensure ongoing satisfaction and continued collaboration.
Requirements & Skills:
Previous experience in customer support or call center roles.
Fluency in English (written, spoken, and read).
Excellent interpersonal and communication skills.
Strong verbal communication and active listening abilities.
Professional appearance and adherence to formal dress code.
Proficiency in using computers, email, and communication tools.
