Job description
We are seeking a dedicated and skilled Retail Sales & Operations Supervisor to oversee our operations and sales activities across our branches in Oman. This role will play a key part in driving sales, improving operational efficiency, and fostering a motivated, high-performing sales team.
Position Overview:
As the Retail Sales & Operations Supervisor, you will oversee daily, weekly, and monthly sales operations, ensuring that all processes align with company standards. You’ll act as a leader to the branch sales teams, resolving operational challenges, implementing schedules, and supporting team leaders in reaching their potential. The role requires a skilled problem-solver who can effectively work under pressure and has in-depth knowledge of the Oman market, especially within the fragrance or retail sector.
The ideal candidate is a proactive team leader with a strong background in retail operations, sales, and market dynamics in Oman.
Sales Management:
Drive and manage sales performance across branches to meet or exceed established targets. Monitor individual and branch-level sales, and implement strategies to improve sales metrics. Identify sales trends, optimize product placement, and work with the merchandising team to increase visibility of high-potential products. Conduct weekly and monthly reviews of sales reports to track progress, evaluate performance, and make informed decisions for improvement.
Task Scheduling & Performance Monitoring:
Develop and manage daily, weekly, and monthly task schedules for all branch teams, ensuring alignment with overall company goals. Prioritize tasks based on urgency and importance, and adjust schedules as needed to address real-time challenges.
Team Leadership & Development:
Lead, motivate, and mentor branch sales teams to foster a high-performance culture. Act as a support figure for team leaders, guiding them in addressing team-related issues and motivating team members. Conduct regular training sessions to improve team members' product knowledge, customer service skills, and sales techniques.
Problem Solving & Decision Making:
Act as the main point of contact for addressing any operational issues that impact sales and customer satisfaction. Respond to and resolve customer complaints and issues escalated by branch teams in a timely manner. Make informed decisions to adapt to market changes, customer demands, or unexpected challenges.
Market Analysis & Strategy Development:
Maintain an up-to-date understanding of the Oman retail market and trends that impact the business. Analyze competitor activities and customer preferences to recommend adjustments to sales and marketing strategies. Collaborate with management to develop strategies to capitalize on emerging market opportunities.
Qualifications and Skills:
Bachelor’s degree (open to all nationalities)
Minimum 3-5 years of experience in sales and operations within the retail industry, preferably in Oman.
Proven experience in managing teams, preferably within a multi-branch setup.
Soft Skills:
Strong leadership abilities with a track record of motivating and leading teams.
Excellent problem-solving skills, especially in high-pressure situations.
Exceptional communication skills for effective interaction with teams, customers, and management.
Adaptability and resilience to handle the dynamic retail environment.
Submit your CV to
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Note: Apply only on email
